Rapids Family Health Team | Improving the health and well-being of our patients

Rapids Assessment Centre

If you or a family member are experiencing covid, cold or flu symptoms call your Primary Care Provider first. If they are unavailable to see you

call 519-491-5395 for a respiratory, covid, cold/flu assessment/treatment.

OPEN @ 1150 Pontiac Dr., Sarnia

Monday & Tuesday & Thursday 8 AM - 4:30 PM

Friday & Saturday 8 AM - NOON

Closed Wednesdays

If you need immediate medical attention, please go to your nearest Emergency Department

Click here for links to trusted resources for respiratory, fever, and flu-like symptoms.

Access to Care Centre

Rapids Family Health Team Access to Care Centre continues to be open to everyone for episodic medical conditions, ie. urinary tract infections, ear aches, rashes, etc. If you are unwell and can’t get in touch with your primary care provider we are here to help.

To book an appointment with a Nurse Practitioner call 519-491-6188

OPEN Monday thru Thursday 8:00 AM – 4:30 PM

Open Fridays 8:00 AM - NOON

Welcome to Rapids

Main Clinical Site

1150 Pontiac Dr., Sarnia Phone: 519-339-8949

OPEN Monday - Thursday 8:00 AM - 4:30 PM and Fridays 8:00 AM - Noon

Rapids FHT Access to Care Centre for episodic medical care

By appointment call 519-491-6188

OPEN Monday - Thursday 8AM - 4:30 PM and Fridays 8AM - Noon

Client Experience Survey

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Your answers will help us improve the care we provide. Participation is optional, and all your responses are anonymous. Thank you for your time!

Thinking about your experiences with us based on your most recent appointment...

Provider *

Please select the type of Provider your appointment was with:

Primary Care Provider (Physician or Nurse Practitioner) @ 1150 Pontiac Dr.

Rapids FHT Access to Care Centre @ 481 London Rd. 519-491-6188

Allied Health Professional (i.e. Mental Health Worker, Dietitian, Nurse Educator, Occupational Therapist, etc.)

Number of Days *

Please enter number of days

Your Visit *

During your visit did we…

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
Involve you as much as you want to be in decisions about your care and treatment *	Involve you as much as you want to be in decisions about your care and treatment - Strongly Agree	Involve you as much as you want to be in decisions about your care and treatment - Agree	Involve you as much as you want to be in decisions about your care and treatment - Neither Agree nor Disagree	Involve you as much as you want to be in decisions about your care and treatment - Disagree	Involve you as much as you want to be in decisions about your care and treatment - Strongly Disagree
Treat you with respect *	Treat you with respect - Strongly Agree	Treat you with respect - Agree	Treat you with respect - Neither Agree nor Disagree	Treat you with respect - Disagree	Treat you with respect - Strongly Disagree
Communicate in a way you understood *	Communicate in a way you understood - Strongly Agree	Communicate in a way you understood - Agree	Communicate in a way you understood - Neither Agree nor Disagree	Communicate in a way you understood - Disagree	Communicate in a way you understood - Strongly Disagree
Take your cultural values into account *	Take your cultural values into account - Strongly Agree	Take your cultural values into account - Agree	Take your cultural values into account - Neither Agree nor Disagree	Take your cultural values into account - Disagree	Take your cultural values into account - Strongly Disagree
Make you feel comfortable and welcome *	Make you feel comfortable and welcome - Strongly Agree	Make you feel comfortable and welcome - Agree	Make you feel comfortable and welcome - Neither Agree nor Disagree	Make you feel comfortable and welcome - Disagree	Make you feel comfortable and welcome - Strongly Disagree
Give you an opportunity to ask questions *	Give you an opportunity to ask questions - Strongly Agree	Give you an opportunity to ask questions - Agree	Give you an opportunity to ask questions - Neither Agree nor Disagree	Give you an opportunity to ask questions - Disagree	Give you an opportunity to ask questions - Strongly Disagree
Spend enough time with you *	Spend enough time with you - Strongly Agree	Spend enough time with you - Agree	Spend enough time with you - Neither Agree nor Disagree	Spend enough time with you - Disagree	Spend enough time with you - Strongly Disagree
Give you a clear treatment plan *	Give you a clear treatment plan - Strongly Agree	Give you a clear treatment plan - Agree	Give you a clear treatment plan - Neither Agree nor Disagree	Give you a clear treatment plan - Disagree	Give you a clear treatment plan - Strongly Disagree
Prevent you from going to the Hospital Emergency *	Prevent you from going to the Hospital Emergency - Strongly Agree	Prevent you from going to the Hospital Emergency - Agree	Prevent you from going to the Hospital Emergency - Neither Agree nor Disagree	Prevent you from going to the Hospital Emergency - Disagree	Prevent you from going to the Hospital Emergency - Strongly Disagree
Provide you with an appropriate level of privacy and confidentiality *	Provide you with an appropriate level of privacy and confidentiality - Strongly Agree	Provide you with an appropriate level of privacy and confidentiality - Agree	Provide you with an appropriate level of privacy and confidentiality - Neither Agree nor Disagree	Provide you with an appropriate level of privacy and confidentiality - Disagree	Provide you with an appropriate level of privacy and confidentiality - Strongly Disagree

Easy to Locate *

Was the location of your appointment easy to find?

Yes

Describe Location Challenge *

Could you describe the challenge to us?

Type of Appointment *

Please select what type of appointment you had:

In-person office visit

Scheduled phone call

Scheduled video conference

Format Choice *

If given a choice for the format of your next appointment would you choose:

In-person office visit

Scheduled phone call

Scheduled video conference

Virtual Care *

Please rate your level of agreement with the following statements related to virtual care (phone or video appointments)

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
My health concern was addressed with the virtual visit *	My health concern was addressed with the virtual visit - Strongly Agree	My health concern was addressed with the virtual visit - Agree	My health concern was addressed with the virtual visit - Neither Agree nor Disagree	My health concern was addressed with the virtual visit - Disagree	My health concern was addressed with the virtual visit - Strongly Disagree
I was able to communicate my health issue virtually as well as I would have in-person *	I was able to communicate my health issue virtually as well as I would have in-person - Strongly Agree	I was able to communicate my health issue virtually as well as I would have in-person - Agree	I was able to communicate my health issue virtually as well as I would have in-person - Neither Agree nor Disagree	I was able to communicate my health issue virtually as well as I would have in-person - Disagree	I was able to communicate my health issue virtually as well as I would have in-person - Strongly Disagree
The level of privacy and confidentiality maintained during my virtual appointment was appropriate *	The level of privacy and confidentiality maintained during my virtual appointment was appropriate - Strongly Agree	The level of privacy and confidentiality maintained during my virtual appointment was appropriate - Agree	The level of privacy and confidentiality maintained during my virtual appointment was appropriate - Neither Agree nor Disagree	The level of privacy and confidentiality maintained during my virtual appointment was appropriate - Disagree	The level of privacy and confidentiality maintained during my virtual appointment was appropriate - Strongly Disagree

Additional Feedback

How can we improve the way we provide care? PLEASE DO NOT include any personal health information.

Thank you for helping Rapids Family Health Team continually improve the care we provide to our Community.

Leave this field blank

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Rapids Assessment Centre

Access to Care Centre

Rapids Family Health Team Access to Care Centre continues to be open to everyone for episodic medical conditions, ie. urinary tract infections, ear aches, rashes, etc. If you are unwell and can’t get in touch with your primary care provider we are here to help.

Welcome to Rapids

Main Clinical Site

Rapids FHT Access to Care Centre for episodic medical care

Client Experience Survey

Pages

Monthly
Features

Our
Programs

Upcoming
Events

Search form

Rapids Assessment Centre

Access to Care Centre

Rapids Family Health Team Access to Care Centre continues to be open to everyone for episodic medical conditions, ie. urinary tract infections, ear aches, rashes, etc. If you are unwell and can’t get in touch with your primary care provider we are here to help.

Welcome to Rapids

Main Clinical Site

Rapids FHT Access to Care Centre for episodic medical care

Client Experience Survey

Pages

Monthly Features

Our Programs

Upcoming Events

Monthly
Features

Our
Programs

Upcoming
Events